make asterisk your call center

asterCRM new features:

• campaign result statistics
• agent dialed result statistics
• support set start time and end time for campaign
• supply a shell for backup file and database
• agent can add a scheduler dial for a customer
• support set dial waittime in campaign
• agent can add a transfer link in note
• astercrm workwith asterbilling simplely
• supoort delete a uploaded file
• agent pause function
• reload or restart asterisk in web

asterBilling new features:

• generate sip extension and sip reload by admin
• display connect speed of clid
• comment in credithistory
• reloadrate, useSrcchanWhenNoClid
• shortcut update customer rate for groupadmin
• support payment by paypal
• reload or restart asterisk in web

In asterCRM, it provides a survey features, so you can set survey for your customers, here will give you a simple introducation for this:

first you need to add a survey, login as admin/group admin go manager interface and click survey icon, click “Add” button for a new survey, you can add several options for one survey, and each survey it provides three kinds: radio, checkbox and text

Click the “item” link next to the option to enter items for this option

keep putting options and items until u finish this survey.

Then you can  put a survey from the agent page

*when there’s a customer or contact in your record form, if u click the “Add” link of a survey, the result will be linked with the customer

Click the “Detail” link of a survey, u can get a statistic of this survey

Dynamic Agent mode is very useful in a outbound call center, agents login to a queue and hear some music we definied in the queue, then predictive dailer start works, it dials customer numbers and once it get connected the dialer will redirect the call to the queue, and agent in the queue could hear a beep immediately then could start talking to the customer, it’s so quick that customer just think it’s a call from the agent. With asterCRM, agent could get customer information once the call get connected, here we’ll introduce how to set dynamic agent in freepbx and asterisk: First, we need to add some extensions and queues in FreePBX: add extensions: go to FreePBX extensions page, then we add a queue and choose a dynamic agent for it like following figure yes, if you want to add a dynamic agent for a queue, you should add a agent number with A in queue agent list, and we can notice that message from FreePBX. so we need to counfigure agent.conf in asterisk conf directory, here we add a dynamic agent which number is 1000, its passoword is 0000, name is Brad then we add a dialplan for agent login in extensions_custom.conf like following line: update the context of extension 8000 to “agent-test”. here, we had a queue which include a dynamic agnet, well then we need add a user in astercrm, go to the extension management page of astercrmand add a new extension and assign agent 1000 to him: Agnet start work: first the extension have to login as a agent to PBX, when 8000 dial “*789″, it would hear the prompt that require to enter the agent number and password to login as the agent, enter agent number 1000 and password 0000, it can login as agent 1000. login to asaterCRM by brad/1234, the asterCRM could pop-up if anyone call to Agent/1000 or extension 8000.

this release mainly imporved crm features and fixed some bugs in dialer.

 

download and install astercrm

get astercrm source code from http://sourceforge.net/projects/asterisk-crm/

create asterCRM tables

modify /var/www/html/astercrm/config.php

install MySQL-python

run ProxyMan.py

modify /opt/asterisk/scripts/events/ProxyMan.py

start ProxyMan

test

http://TRIXBOX-ADDRESS/astercrm
login with admin/admin

add cron job

modify /opt/asterisk/scripts/events/delete_events.py

add crontab job

add line

Normal Questions

• why the browser redirect login page after I login.

if you are turn back to login page even enter the right username and password, the problem occurs probably because php session doest works, the settlement is that you can download login.common.php and portal.common.php from svn, the next release will fix this debug.

applicable version: <0.0441

asterCRM  0.0441 released:

1. improve management system

2. add extension status panel in user page and administrator page

3. improve compatibility with different astersion version

asterCRM is a web-based open source call center software for asterisk, and it has some simple CRM features. First, a python deamon called ProxyMan.py will listen on manager port of asterisk, and save all asterisk events to a database, at the same time, the user client (browser) analysis the data, get all the action of asterisk, such as ring, dial , link, hangup,  … When the user want asterisk to do something, such as click-to-call, transfer, hangup, just click the mouse, asterCRM will tell asterisk what to do in asterisk manager port.

Benifits: 

1. asterisk can work with all asterisk-based system, such as Trixbox, Magiclink IP PBX
2. asterisk, database, web can be distributed, that’s flexible, capable
3. web 2.0 technoloy make asterCRM easy to use
4. open source, can be customize development by the user.
5. No need client software, just  browser.

Features:

1.   Pop-up when dial in
2.   PoP-up when dial out
3.   Auto-complete
4.   Click-to-dial
5.   Transfer
6.   Exension manager

Coming soon:

1.  Extsnsion status
2.  Dial out phone list
3.  Queue status
4.  Phone pick up
5.  Hangup
6.  Parking calls

Download:

http://sourceforge.net/projects/asterisk-crm/

Author:

solo.fu@gmail.com

Sponsor

大连盛唐通信技术有限公司 (www.magiclink.cn)