Thursday, September 17, 2009

asterCC v0.13 beta released

asterCRM 0.06:

* improved survey export feature
* add a switch to control if need close all popup window after a survey
* improved dialer
* added table campaignresult
* added survye <-> campaign connection
* popup survey directly when only one survey enabled
* added surveyresult.agi, can be used to update survey when use AMD
* added new parameters which is used to control cdr data (in table mycdr)
* allow add customer name or add customer connection when import diallist, also added diallist popup
* monitor features was moved to daemon astercc
* add queuestatus page, to display realtime queue status
* fixed the bug that sort only work in the first page

asterBilling 0.1:

* fixed the billing bug when num length and prefix confilict

queue status:

queue status

Posted by solo at 06:20:28 | Permalink | No Comments »

Sunday, December 14, 2008

Survey features in asterCRM for outbound asterisk call center

In asterCRM, it provides a survey features, so you can set survey for your customers, here will give you a simple introducation for this:

first you need to add a survey, login as admin/group admin go manager interface and click survey icon, click “Add” button for a new survey, you can add several options for one survey, and each survey it provides three kinds: radio, checkbox and text

survey-1

survey-2

Click the “item” link next to the option to enter items for this option

survey-3

keep putting options and items until u finish this survey.

Then you can  put a survey from the agent page

survey-4

survey-5

*when there’s a customer or contact in your record form, if u click the “Add” link of a survey, the result will be linked with the customer

Click the “Detail” link of a survey, u can get a statistic of this survey

survey-6

Posted by solo at 09:11:02 | Permalink | No Comments »

Thursday, November 13, 2008

add google map for your customer in asterCRM

asterCRM support goolge map, so you can add a map for your customer using this feature. 1. you need to apply a google api key go to http://code.google.com/apis/maps/index.html click “Sign up for a Google Maps API key.” on right

click the check box and enter your web site URL then button “Generate API Key”

done! now you get the key for Google Maps API Read the rest of this entry »

Posted by solo at 01:54:36 | Permalink | No Comments »

Wednesday, October 24, 2007

asterCRM 0.045 released

use perl script: eventsdaemon to replace the python script: ProxyMan

customer and contact could be related or irrespective

import/export datas online, include customer, contact, dial list

add survey module, administrator could add difference survey

survey result statistics

add monitor control in agent interface

all pop-up form is movable

browser title blinking and maximize when dial events happened

enter phone number and dial in agent interface

could trim zero in the callerid

multi-skin support

Posted by solo at 02:01:49 | Permalink | No Comments »

Monday, October 8, 2007

asterCRM 0.0443 released

this release mainly imporved crm features and fixed some bugs in dialer.

 

Posted by solo at 05:13:51 | Permalink | No Comments »

Monday, September 17, 2007

install asterCRM on Trixbox

download and install astercrm

get astercrm source code from http://sourceforge.net/projects/asterisk-crm/

mv astercrm-X.XXXX.zip /var/www/html

cd /var/www/html

unzip astercrm-X.XXXX.zip

mv astercrm-X.XXXX astercrm
mkdir -p /opt/asterisk/scripts/events

mv /var/www/html/astercrm/proxyman/* /opt/asterisk/scripts/events

chmod +x /opt/asterisk/scripts/events/*.py

create asterCRM tables

mysql < /var/www/html/astercrm/astercrm.sql -u root -p passw0rd

modify /var/www/html/astercrm/config.php

$config['database']['username'] = ‘asteriskuser’;
$config['database']['password'] = ‘amp109′;

$config['asterisk']['server'] = ‘localhost’;
$config['asterisk']['port'] = ‘5038′;
$config['asterisk']['username'] = ‘admin’;
$config['asterisk']['secret'] = ‘admin111′;

$config['asterisk']['outcontext'] = ‘from-internal’;
$config['asterisk']['incontext'] = ‘from-trunk’;

install MySQL-python

yum install MySQL-python

run ProxyMan.py

modify /opt/asterisk/scripts/events/ProxyMan.py

USERNAME = ‘admin’
SECRET = ‘amp111′
SQLdb = ‘asterisk’
SQLuser = ‘asteriskuser’
SQLpass = ‘amp109′

start ProxyMan

/opt/asterisk/scripts/events/ProxyMan.py

test

http://TRIXBOX-ADDRESS/astercrm
login with admin/admin

add cron job

modify /opt/asterisk/scripts/events/delete_events.py

db = MySQLdb.connect(host=”localhost”,
user=”asteriskuser”,
passwd=”amp109″,
db=”asterisk”)

add crontab job

crontab -e

add line

*/2 * * * * /opt/asterisk/scripts/events/delete_events.py >/dev/null 2>&1

Normal Questions

  • why the browser redirect login page after I login.

if you are turn back to login page even enter the right username and password, the problem occurs probably because php session doest works, the settlement is that you can download login.common.php and portal.common.php from svn, the next release will fix this debug.

applicable version: <0.0441

Posted by solo at 05:32:20 | Permalink | No Comments »

Thursday, September 13, 2007

asterCRM 0.0441 released

asterCRM  0.0441 released:

1. improve management system

2. add extension status panel in user page and administrator page

3. improve compatibility with different astersion version

Posted by solo at 08:31:55 | Permalink | Comments (1) »

Wednesday, August 15, 2007

about asterCRM

asterCRM is a web-based open source call center software for asterisk, and it has some simple CRM features. First, a python deamon called ProxyMan.py will listen on manager port of asterisk, and save all asterisk events to a database, at the same time, the user client (browser) analysis the data, get all the action of asterisk, such as ring, dial , link, hangup,  … When the user want asterisk to do something, such as click-to-call, transfer, hangup, just click the mouse, asterCRM will tell asterisk what to do in asterisk manager port.

Benifits: 

1. asterisk can work with all asterisk-based system, such as Trixbox, Magiclink IP PBX
2. asterisk, database, web can be distributed, that’s flexible, capable
3. web 2.0 technoloy make asterCRM easy to use
4. open source, can be customize development by the user.
5. No need client software, just  browser.

Features:

1.   Pop-up when dial in
2.   PoP-up when dial out
3.   Auto-complete
4.   Click-to-dial
5.   Transfer
6.   Exension manager

Coming soon:

1.  Extsnsion status
2.  Dial out phone list
3.  Queue status
4.  Phone pick up
5.  Hangup
6.  Parking calls

Download:

http://sourceforge.net/projects/asterisk-crm/

Author:

solo.fu@gmail.com

Sponsor

大连盛唐通信技术有限公司 (www.magiclink.cn)

Posted by solo at 08:40:15 | Permalink | No Comments »